Effective Date: June 29, 2026

At Spiror, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories, manuals, and included items.
  • Include proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Digital products, gift cards, or downloadable content.
  • Items marked as Final Sale or Non-Returnable.
  • Products that have been used, altered, damaged by the customer, or are missing parts not due to our error.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos showing the product and packaging.

After review, we will arrange a replacement, exchange, or refund at no additional cost if the issue is confirmed.

4. Return Process

To initiate a return, contact our support team before sending any item back.

Email: support@spiror.co

Please include:

  • Order number
  • Full name
  • Reason for return

Once your request is approved, we will provide return instructions.

5. Return Shipping

  • If the return is due to our error (incorrect, defective, or damaged item), we will cover the return shipping costs.
  • If the return is for any other reason (such as a change of mind or ordering the wrong item), the customer is responsible for the return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service, as we are not responsible for returned packages lost in transit.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except where the return is due to our error or as required by applicable law.

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong product was delivered.

If you need an exchange, please contact us before returning the item.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after delivery in accordance with this policy.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Spiror

Website: https://spiror.co

Email: support@spiror.co

Phone: +1 832 802 8426

Business Address:
1351 Greens Pkwy #115
Houston, TX 77067
United States

Last Updated: June 29, 2026